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Home What are Special Educational Needs and Disability? What is the Children and Families Act 2014? What is the SEND Local Offer? What is Early Help? What is an Education, Health and Care (EHC) Needs Assessment? Where can I find Independent Help and Support? Key documents for implementing the SEND reforms

Where can I find Independent Help and Support?

Providing children and young people with special educational needs and disabilities and their parents and carers with independent help, advice and support is an integral part of the Children and Families Act 2014. Putting them at the heart of decision making and ensuring that they are empowered and get the support they need is key.

This section of the Local Offer website provides further information and details of services that can provide this independent help and support both locally in North Lincolnshire and beyond.

Independent  support

In September 2014, the government made changes to the law for children and young people aged 0-25 with Special Educational Needs and Disabilities (SEND). Statements of SEN and Learning Difficulty Assessments (LDA) were replaced with Education, Health and Care Plans (EHCP). All new requests for statutory assessment will be considered under the new system. Changes for those with existing statements or LDAs will be gradually introduced. The Local Authority will inform you by letter when this change will take place for you or your child.

What is independent Support?

Independent Support is a government funded programme overseen by the Council for Disabled Children (CDC) to help the SEND reforms to be implemented. It aims to ensure additional support is available to those parents, children and young people: 

  • newly requesting an assessment for an EHCP
  • whose statement is due to convert to an EHCP
  • who have an LDA which is converting.

 In North Lincolnshire the CDC have contracted two services to deliver the programme and provide free and confidential support. These are:

  •  The Action for Children Kaleidoscope Project, and
  • The Special Educational Needs and Disability Information, Advice and Support Service (SENDIASS), formerly known as the Parent Partnership Service.

Further information about how they will work together, as well as with other partners, such as the North Lincolnshire Parents' Involvement and Participation (PIP) Group, is included in their Memorandum of Understanding (MoU). 

How can Independent Supporters help you? 

Independent Supporters can offer a range of time-limited services. The level and nature of their support will be tailored to the particular needs of individual families. They can: 

  • Explain how the statutory assessment and planning process works
  • Support and guide you through the process
  • Ensure your views are heard and contribute to the assessment
  • Attend meetings with you
  • Help you in drafting letters and any other supporting paperwork
  • Link with a range of agencies to help gather the information for the EHCP
  • Check your EHCP with you
  • Ensure you understand the ‘Local Offer’
  • Provide advice about personal budgets
  • Signpost or refer you to other support or specialist services if required.

Where can you get help?

Action for Children will be taking the lead with cases involving the transfer of a Statement of SEN or Learning Difficulty Assessment to an EHC plan (transfer reviews). 

If you have an LDA or your child has a statement of SEN which is due to convert to an EHCP and would like support, please contact:


Dunstall Street
DN15 6JZ

Telephone: 01724 277766

Email: nek@actionforchildren.org.uk 

SENDIASS will predominantly be working with families and young people requesting a new EHC plan.


Hewson House,
Station Road,
DN20 8XJ
Telephone: 01724 277665
Email: help@nlsendiass.org.uk

If however you have a preference to be supported by a particular organisation, please let us know (or indicate this on the referral form below) and we will try to accommodate your choice. 

Independent Support documents: 

Other sources of information 

You can get more information about the Independent Support programme from theCouncil for Disabled Children



Other organisations that provide information and advice about SEND include: 

Contact a Family

SEN National Advice Service Helpline: 0808 808 3555


Independent Parental Special Education Advice (IPSEA)

General Advice Line: 0800 018 4016



Do you look after someone who couldn't manage without you?

The word 'carer' is used for people who provide unpaid care as opposed to those who are paid, such as care workers, personal assistants and home helps. 

The Carers' Support Centre is available to help carers who care for someone living in North Lincolnshire. They have a range of services to support carers and you can find lots of useful information on their website

The Carers' Support Centre is based at: 11 Redcombe Lane, Brigg, DN20 8AU. Telephone 01652 650585


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